Terms and Conditions


FIT Terms and conditions 2019

1. About this website

1.1 This website is owned by Ronen Kadushin and published by FIT Furniture as FIT (“FIT” or “we” or “us” or “our”).

1.2 By entering, accessing, browsing or using this website in any way, you agree to comply with the following Terms and Conditions and any other laws or regulations which apply to this website.

1.3 By using this website, you acknowledge that you have read and understand all of these Terms and Conditions and agree to be bound by them.

1.4 If you do not accept these Terms and Conditions, you must refrain from using or making a purchase from this website.

2. General Information

2.1 Photographs, Computer generated renderings and models are for illustrative purposes only and may vary from products depicted or described.

2.2 Reproduction of colours is as accurate as possible, but please note that colours on actual products made and shipped may vary slightly from what is displayed on your monitor.

3. Website Content

3.1 FIT may, at any time, add or remove content from this website without notice.

3.2 Any articles, information or content published on this website must be read subject to these Terms and Conditions.

3.3 Although FIT uses its best endeavours to confirm the accuracy of any information, photographs and product 3D renders published on this website, you agree that FIT cannot be held responsible for inaccuracies or errors caused by incorrect information supplied to FIT by its suppliers.

3.4 The information, materials and services on this website are provided for general information purposes only. It is current at the time of first publication. It is not legal or other professional advice or intended to be comprehensive. You are responsible for determining the validity, quality and relevance of any information, material or service assessed and to take appropriate independent advice before acting or relying on any of it to ensure that it meets your particular requirements. You should report any error or omission in any information, material or service, via customer feedback.

3.5 Neither FIT nor any third party will be liable for any errors in content, or for any actions you take in relying on them. Neither you nor any other person may hold FIT liable for any delays, inaccuracies, errors or omissions in respect of such content, the transmission or delivery of such content or any loss or damage arising from any of them.

3.6 The FIT website is written in English. Errors and inaccuracies that result from translating the written information by any means including Google translator, where a link button is provided on our site, is possible. FIT cannot be held responsible for inaccuracies or errors caused by incorrect translation.

4. Pricing

4.1 All prices on this website are in € and Euro.

4.2 All prices listed on this website include all applicable taxes (VAT, MwSt etc.) unless otherwise specified.

4.3 All prices displayed on this website are subject to change without notice. Prices for items in an order are fixed once your order has been confirmed. Subsequent price changes either up or down will not be retroactively applied to confirmed orders.

4.4 You agree to pay delivery charges as they are calculated and listed in the order confirmation at the time of purchase.

4.5 Free shipping offers are given at the sole discretion of FIT and may incur additional charges for delivery to remote areas as defined by FIT and its shipping partners.

4.6 FIT reserves the right to refuse a sale.

5. Advice and technical information

Any advice, recommendation, information, technical information, specification, drawing, description, illustration, dimensions, assistance or service provided by FIT in relation to any product(s) is given in good faith and is believed by FIT to be appropriate and reliable at the time it was given. However, any such advice, recommendation, information, technical information, specification, drawing, description, illustration, dimensions, assistance or service provided by FIT in relation to any products supplied by FIT is approximate only.

6. Your use of this website

6.1 You agree to use this website only for purposes that are permitted by these Terms and Conditions, any applicable law or regulation and/or generally accepted practices or guidelines.

6.2 You agree that you will not engage in any activity that interferes with or disrupts this website or the servers and networks that host it. You agree not to, or attempt to, circumvent, disable or otherwise interfere with security-related features of this website or features that prevent or restrict use or copying of any content or enforce limitations on the use of this website or the content.

6.3 You understand and agree that any suspected fraudulent, abusive or illegal activity may be referred to appropriate law enforcement authorities.

6.4 FIT may stop (temporarily or permanently) providing access to this website to you, or to guests or members generally, at its discretion and without prior notice to you.

6.5 FIT may in its sole discretion restrict your access to this website. If FIT does this, you may be prevented from accessing all or parts of this website, your details or other content contained in your account. FIT will not be liable to you or any third party for doing so.

6.6 As electronic websites are subject to interruption or breakdown, access to this website is offered on an “as is” and “as available” basis only.

7. Intellectual Property Rights

7.1 You acknowledge that any intellectual property rights, including graphics, logos, trademarks, distinctive brand features, design, text, icons and the arrangement of them are owned by FIT and/or Ronen Kadushin.

7.2 The intellectual property rights including moral rights in respect to all products displayed and available for sale on this website owned by Ronen Kadushin, unless otherwise stated.

7.3 You acknowledge that any intellectual property rights in relation to these Terms and Conditions remain the property of their respective owners and must not be used in any manner without the prior written consent of the owners. These intellectual property rights are protected by German, European and international laws and nothing in these Terms and Conditions gives you a right to use any of them.

7.4 Nothing contained on this website is to be interpreted as a recommendation to use any information on this website in a manner which infringes the intellectual property rights of any person. FIT makes no representations or warranties that your use of the information on this website will not infringe such intellectual property rights.

7.5 You may not modify or copy the layout or appearance of this website nor any computer software or code contained in this website, nor may you decompile or disassemble, reverse engineer or otherwise attempt to discover or access any source code related to this website.

7.6 If you correspond or otherwise communicate with FIT, you automatically grant to FIT an irrevocable, perpetual, non-exclusive, royalty-free, world-wide licence to use, copy, display and distribute the content of your communication and to prepare derivative works of the content or incorporate the content into other works in order to publish and promote such content. This may include, but is not limited to, publishing testimonials on this website and developing your ideas and suggestions for improved services and products.

8. Delivery and ownership of the products

8.1 FIT uses all reasonable measures to ensure that all products are delivered in a prompt and timely manner. However, from time to time it is possible that shipping and other factors outside our control may result in delays. FIT does not accept any liability for loss or damage caused to or suffered by anyone as a result of any such delays.

8.2 The date of dispatch listed on this website is the estimated date of dispatch as is reasonably estimated by FIT and is subject to change without notice.

8.3 Once the order is ready for dispatch from FIT’s manufacturer, customers will be notified by e-mail regarding the anticipated delivery date and time.

8.4 FIT will not dispatch orders to PO Box addresses.

8.5 Title and risk of the products ordered on this website will pass to the customer on signing for delivery of the product(s).

8.6 Where a customer gives written authority for an item to be delivered without a signature, any and all included insurance cover will be voided.

8.7 FIT’s courier will deliver the product(s) during business hours (9am to 5pm, Monday to Friday)

8.8 FIT is not responsible for the delivery times of product(s).

8.9 Once products(s) have been dispatched, FIT will liaise with FIT’s nominated courier company in relation to the anticipated date of delivery and keep the customer informed in relation to anticipated delivery dates and times.

9. Faulty or damaged product(s)

9.1 FIT will repair or replace damaged or faulty product(s) in accordance with these Terms and Conditions only.

9.2 Where a product is damaged or faulty within the first 14 days after delivery or is already damaged on delivery, and you as the customer notifies FIT of that fault within the first 7 days after delivery, in accordance with the provisions in this clause 9,

FIT will:

(a) Replace or Repair the faulty product(s); or

(b) If FIT is unable to provide a new replacement, FIT has the option to offer a full or partial refund dependent on the amount of damage to the product.

(c) Where a new replacement is available, and the customer chooses to receive a credit note instead of a replacement, the credit note will be for the amount of the purchase price excluding the re-delivery cost.

(d) The 7 Day period will commence on the date that the customer accepts delivery of their FIT product(s). Where there is no proof of delivery, this date will be assumed to be 5 business days from the date of dispatch of the product.

9.3 Outside of this 7 Day period, faults will be dealt with in accordance with the terms and conditions outlined in clause 11 Product Warranties.

9.4 Where products are already damaged on delivery, FIT requires photographic evidence of the damage to be e-mailed to hello@fit-furniture.com before authorising a return of the product(s).

9.5 FIT reserves sole discretion to determine whether the product(s) are faulty or damaged in accordance with this clause 9.

10. User warranties and representations

10.1 As a condition of your use of this website, you warrant that:

(a) you are at least 18 years of age;

(b) you will use this website only in accordance with these Terms and Conditions; and

(c) the information you provide via this website will be accurate and complete, and will not be misleading, deceptive or likely to be misled or deceive.

11. Product Warranties

11.1 Each product sold on this website is covered by a 12 month standard warranty in respect of to any fault, problem, defect or error in relation to the following:-

(a) construction of the furniture products (excluding customer assembly);

(b) workmanship and manufacturing; and

(c) all wood related joints and final pre assembly components.

11.2 To the extent permitted by law, the warranties referred to this clause 11 are in substitution for all other terms, conditions and warranties, whether implied by statute or otherwise (including implied warranties with respect to merchantability and fitness for purpose) and all such terms, conditions and warranties are expressly excluded.

11.3 FIT will carry spare parts for each product for 12 months as the case may be. FIT does not guarantee the availability of spare parts outside of this period. Where a Product is outside of warranty, FIT reserves the right to refuse to supply spare parts where limited stock is available.

11.4 Certain legislation may imply warranties or conditions or impose obligations upon FIT which cannot be excluded, restricted or modified or cannot be excluded, restricted or modified except to a limited extent. These Terms and Conditions must be read subject to those statutory provisions. If those statutory provisions apply, to the extent to which FIT is able to do so, its liability will be limited, at its option to the replacement of the product(s) or resupply of equivalent product(s); repair of the product(s); payment of the cost of replacing the product(s) or acquiring equivalent product(s); or the payment of the cost of having the product(s) repaired.

12. Returns, credit notes and refunds

12.1 In accordance with FIT’s Return for Any Reason policy on standard items (i.e. valid on orders of a value of less than $10,000 comprising of products that are not polished with a custom colour, that are of a standard size, and do not have custom material) where you as the customer decide within the first 48 hours after delivery that you wish to return the product for any reason, you must:

(a) notify FIT of your desire to return the product.

(b) retain all original packaging and wrap the product in a safe and secure manner so that it may be returned to FIT without damage, or without further damage in the event that damage to the product(s) has already occurred.

(c) where the original packaging is either damaged or no longer suitable to protect the product once shipped, you as the customer must arrange by whatever means to have the product(s) safety and securely wrapped.

(d) once appropriately wrapped, you as the customer shall arrange for a person to be available to allow the delivery company to be able to pick up the product(s) being returned.

(e) pay for the return shipping costs.

12.2 Where you as the customer decides to return the product(s), FIT must:

(a) coordinate with you as to a suitable time for the product(s) to be picked up by the shipping company once the product(s) are ready and available for pick up.

(b) refund you equal to the amount paid for the product(s) less the applicable return delivery charge once the returned product(s) have been received by FIT.

12.3 In order to facilitate a return under these Terms and Conditions, e-mail hello@fit-furniture.com

12.4 The customer must comply with directions from FIT staff to facilitate a return.

12.5 It is the customers responsibility to ensure that returned items are returned safely. FIT takes no responsibility for items lost in transit.

13. Privacy

13.1 We gather personal information about our customers for the purposes of:

(a) marketing, supplying or delivering our products to you;

(b) carrying out repair work (both in and out of warranty repairs);

(c) improving and developing our products; and

(d) expanding our business.

13.2 FIT is committed to protecting your privacy and personal information because of our legal and ethical commitment to comply with relevant law and more importantly, because we know that you care how information about you may be used and shared.

13.3 FIT will not sell, rent, share, or otherwise disclose personally identifiable information in violation of the commitments set forth in this clause.

13.4 In the process of dealing with our customers, we may collect and hold the following types of information:

(a) Information about persons who are customers or target customers as given to us by those persons, or information obtained from public domain sources such as other websites, magazines and newspapers.

(b) Information about roles, means of communication with, and personal attributes of officers, employees and other representatives of corporations with whom we deal, collected incidentally in the course of dealing with those corporations.

13.5 The aforementioned information may be held in electronic records in data storage systems and hard copy which permit lawful access only by those company officers, employees and contractors who need access to perform their functions.

13.6 We may, from time-to-time, employ other companies and individuals to perform functions on our behalf. For example we may retain a third party repairer to provide a warranty repair. In these circumstances we may disclose personal information to such companies and individuals to enable them to deliver services on our behalf.

13.7 You are able to request access to your personal information. If you wish to access your personal information please contact us by e-mail at hello@fit-furniture.com. An administration fee may be charged for the retrieval of any personal information.

14. Liability

14.1 To the extent permitted by law, all conditions or warranties expressed or implied by law are excluded and the liability of FIT (in negligence or otherwise) is limited (at the option of FIT) to the resupply of product(s), or the cost of having the product(s) supplied again. You agree that FIT shall not be held liable for any indirect or consequential loss.

14.2 To the extent permitted by law, all conditions or warranties expressed or implied by law are excluded and the liability of FIT (in negligence or otherwise) is limited (at the option of FIT) to these Terms and Conditions and those listed in related FIT warranties.

15. Force Majeure

FIT will not be liable for any delay in performing any of their obligations if such delay is caused by circumstances beyond their reasonable control, including but not limited to, failure of or interruption in the provision of essential services such as electricity supply, bank payment systems or postal deliveries.

16. Governing Law

16.1 These Terms and Conditions will be governed by and interpreted in accordance with the laws of Berlin, Germany and you irrevocably submit to the non-exclusive jurisdiction of the Courts of that State and Country. If any provision of these terms is found to be invalid or unenforceable by a court of law, such invalidity or unenforceability will not affect the remainder of these Terms and Conditions, which will continue in full force and effect.

16.2 If you access this website in a jurisdiction other than Germany, you are responsible for compliance with the laws of that jurisdiction, to the extent that they apply. FIT makes no representations that the content of this website complies with the laws of any country outside Germany.

17. Prices and Quotes

– All prices are in Euros (€).

– All prices include VAT unless otherwise specified.

– Quotes are valid for 1 month.

17.2 Order confirmation

Your order is confirmed when payment is received (in full or deposit). This document supersedes all prior correspondence in relation to your order (verbal, written, graphic or otherwise). We will proceed with your order, unless we receive written notification of any requested changes within 24 hours.

17.3 Delivery

Delivery times will be arranged with you once goods are ready for dispatch. Prior to delivery please provide us with full written details of any difficulty to access e.g. stairs, delivery dock, lift etc. We reserve the right to charge additional costs for unusual access not advised in writing.

– Standard delivery gives you an 8-hour delivery window Monday to Friday. The freight charge covers a single delivery at ground level during normal weekday delivery hours.

– Premium delivery is a 2 hour delivery window Monday to Saturday. The freight charge covers placement into your home/office. Please note this does not include assembly or rubbish removal.

17.4 Lead-time

– Best efforts are made to generate accurate lead-time calculations however FIT reserves the right to change these estimates at any stage.

17.5 Custom colours

– We cannot guarantee the colour will match other applications at other times or on other materials.

17.6 Colours

– Best efforts are made to polish products in a consistent manner however this is a manual process and differences may occur between products that are polished at different times or applied to different materials.

17.8 Inspection

Inspection of products is required on delivery. Any damage must be noted on delivery docket presented to you by carrier for signature. Notification is required within 48 hours to our sales office of any damages or shortages. We will not be responsible for any damage unless we are notified within time period specified above.